Shipping policy

Thank you for shopping with us. Below you’ll find everything you need to know about how we handle shipping and delivery.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During peak seasons, promotions, or new product launches, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–21 business days

Delivery times are estimates and may vary depending on carrier delays, weather conditions, customs processing, or other unforeseen factors.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. If applicable, this will be clearly displayed at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

If you do not receive tracking details, please check your spam folder before contacting support.

Incorrect Address Disclaimer

Please ensure all shipping details are correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at [Insert Support Email]. We cannot guarantee address changes once the order has been processed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If your tracking shows delivered but you did not receive your package:

  1. Check with neighbors or household members

  2. Contact your local carrier

  3. Reach out to us and we will assist where possible

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.

International Orders

Customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in the purchase price or shipping cost.

Questions?

If you have any questions regarding your order, please contact us at:

Email: support@vitaliswater.com
Business Hours: Monday–Friday, 9am–5pm (EST)