FAQ

Frequently Asked Questions

What is included?

Each system includes the faucet filtration unit, adapter set for most standard faucets, and replacement cartridges based on the bundle you select.

6-Month Starter: Filtration unit + 3 replacement cartridges

12-Month Complete: Filtration unit + 6 replacement cartridges

Is this compatible with my faucet?

The Vitalis Water™ system is designed to fit most standard kitchen and bathroom faucets. An adapter set is included to ensure compatibility with common faucet types. If you're unsure, contact our support team and we’ll help confirm fit.

How often do filters need replacing?

Cartridges should be replaced approximately every 2–3 months depending on usage and water conditions. Replacement is quick and requires no tools.

What is the shipping time?

Delivery usually takes 2–7 business days within the United States. Tracking information is provided once your order ships.

What is your refund policy?

We offer a 90-day money-back guarantee. If you're not satisfied, contact us within 90 days of delivery and we’ll guide you through the return process.

How do I contact support?

You can reach our support team at support@vitaliswater.com.
We respond to all inquiries within 24 hours during business days.